Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your order to contact us about a return or refund request.

Eligibility for Returns

Because our products are consumable oral strips, returns are only accepted for products that are unopened, unused, sealed in their original packaging, and in the same condition in which you received them.

We cannot accept returns for products that have been opened, used, altered, or have had their original seal or packaging compromised.

You’ll also need your order number or other proof of purchase to request a return.

How to Start a Return

To request a return, please contact us at info@about-last-night.com with your order number and the reason for your return.

Please do not send any products back before receiving return instructions from us. Unauthorized returns may not be accepted.

If your return request is approved, we’ll provide you with instructions on how and where to send your package.

Damages, Defective Products & Incorrect Orders

Please inspect your order as soon as you receive it.

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at info@about-last-night.com.

Please include your order number and, when possible, clear photos of the product and packaging. We’ll review the issue and work with you to determine the appropriate resolution, which may include a replacement or refund.

Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns of:

  • Opened or used oral strips
  • Products with broken or compromised seals
  • Products that have been altered or damaged after delivery
  • Gift cards
  • Sale or promotional items, where otherwise stated at the time of purchase

If you are unsure whether your order qualifies for a return, please contact us before sending anything back.

Exchanges

We do not offer traditional product exchanges.

If you received a damaged, defective, or incorrect product, please contact us at info@about-last-night.com and we’ll review the issue and help determine the appropriate solution.

If you simply ordered the wrong product, you may request a return if the product remains unopened, unused, sealed, and otherwise eligible under this policy. Once the return is approved, you may place a new order for the product you want.

European Union — 14-Day Cooling-Off Period

If applicable under European Union consumer protection laws, customers may have the right to cancel or return an eligible order within 14 days of receiving it, without providing a reason.

Any applicable statutory consumer rights remain unaffected by this policy.

Where a product is subject to health, hygiene, or consumable-product exceptions under applicable law, those exceptions may apply.

Refunds

Once we receive and inspect an approved return, we’ll notify you whether your refund has been approved or declined.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or credit card provider may require additional time to post the refund to your account.

If you have not received your approved refund after the applicable processing period, please contact us at info@about-last-night.com.

Questions About Returns or Refunds?

If you have any questions about our return or refund policy, please contact us at:

Email: info@about-last-night.com

We’re happy to help with any questions regarding your order.